Frequently Asked Questions
What is your shipping policy?
FOR PRINT Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.
| Order type | Production Time | Standard Shipping | 2 Day Shipping | Next Day Shipping |
| Paper or Canvas (print only) | 5 Bus. Days | 3-7+ Bus days* | 2-3 Bus. Days | 1-2 Bus. Days |
| Acrylic or Metal (print only) | 5 Bus. Days | 3-7+ Bus days* | 2-3 Bus. Days | 1-2 Bus. Days |
| Print & Frame Presentations | 5 Bus. Days | 3-7+ Bus days* | 2-3 Bus. Days | 1-2 Bus. Days |
| Custom Canvas Art | 5 Bus. Days | 3-7+ Bus days* | 2-3 Bus. Days | 1-2 Bus. Days |
| Sample Packs | 3 Bus. Days | 3-7+ Bus days* | 2-3 Bus. Days | 1-2 Bus. Days |
BUSINESS DAYS are MON - FRI
For US territories outside of the 48 contiguous states (Alaska, Guam, Hawaii, Puerto Rico, Virgin Islands) please expect a few extra business days for shipping.
NOTE : Orders placed after 10AM EST will go into production the next business day. Please allow 1 additional day if your order placement, production date range or delivery date range falls on one of these holidays: New Year's Day, Good Fridaya, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
How much does the shipping cost?
The shipping price is calculated based on weight coefficient of each item.
| Cart Weight | Ground Shipping | Expedited 2 Day Shipping |
| Up to 5LBs | $ 9.95 | $19.95 |
| 5 - 10 LBs | $15.95 | $29.95 |
| 10-15 LB | $19.95 | $39.95 |
| 15 LB + | $29.95 | $49.95 |
(Please note these are only examples and not actual shipping prices according to weight)
When will I receive my order?
We do our best to ensure your order arrives in a a timely manner. In general, most frame orders are processed, produced and shipped within 2-3 business days - and typically arrive in 4-5 business days. Canvas order are usually produced in 3-4 days, arriving in 5-6 business days. Next day and 2-day express shipping are available, however, please note that these options will not affect processing time. International orders typically arrive within 6-10 business via USPS Priotiy Mail.
Can I ship to Canada / International / APO / FPO Addresses?
Yes, additional charges may apply. Items will be shipped USPS Priority International or FedEx, per request
What is your Policy on Returns / Exchanges / Refunds?
We will provide a no charge replacement or refund for any quality issues. We may request to have the presentation / order returned to us and would provide a return shipping label. We do not provide a refund based on customer preference. We will provide a refund or a no charge replacement for any orders damaged in shipping. For a refund or replacement, please contact photo4change@totalhorizons.com. There's a 15% restocking fee that is applied for any order canceled or exchanged.
Can I cancel my order?
Unless your order has already gone into production you can cancel it. Please contact photo4change@totalhorizons.com as soon as possible if you need to cancel your order.
How long does it take to process a refund?
Processing a refund can take up to 7-10 business days
How do I return my package?
For a refund or replacement, please email photo4change@totalhorizons.com
Who to contact?
You can reach out at any time by email at photo4change@totalhorizons.com
You can also follow us on our social media pages at
Instagram : https://www.instagram.com/photo4change_
Facebook : https://facebook.com/photo4change
Pinterest : https://www.pinterest.com/photo4change
Twitter : https://twitter.com/photo4change_
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