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🇺🇸 Happy 4th of July to my American art fans! to celebrate take 30% off your order with code Freedom at checkout

Frequently Asked Questions

What is your shipping policy?

 FOR PRINT Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.

Order typeProduction TimeStandard Shipping2 Day ShippingNext Day Shipping
Paper or Canvas (print only)
5 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days
Acrylic or Metal (print only)
5 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days
Print & Frame Presentations
5 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days
Custom Canvas Art
5 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days
Sample Packs
3 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days

 BUSINESS DAYS are MON - FRI

 For US territories outside of the 48 contiguous states (Alaska, Guam, Hawaii, Puerto Rico, Virgin Islands) please expect a few extra business days for shipping.

 NOTE : Orders placed after 10AM EST will go into production the next business day. Please allow 1 additional day if your order placement, production date range or delivery date range falls on one of these holidays: New Year's Day, Good Fridaya, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day

How much does the shipping cost?

 The shipping price is calculated based on weight coefficient of each item.

Cart WeightGround ShippingExpedited 2 Day Shipping
Up to 5LBs
$ 9.95
$19.95
5 - 10 LBs
$15.95
$29.95
10-15 LB
$19.95
$39.95
15 LB +
$29.95
$49.95

(Please note these are only examples and not actual shipping prices according to weight)

When will I receive my order?

 We do our best to ensure your order arrives in a a timely manner. In general, most frame orders are processed, produced and shipped within 2-3 business days - and typically arrive in 4-5 business days. Canvas order are usually produced in 3-4 days, arriving in 5-6 business days. Next day and 2-day express shipping are available, however, please note that these options will not affect processing time. International orders typically arrive within 6-10 business via USPS Priotiy Mail.

Can I ship to Canada / International / APO / FPO Addresses?

 Yes, additional charges may apply. Items will be shipped USPS Priority International or FedEx, per request

What is your Policy on Returns / Exchanges / Refunds?

 We will provide a no charge replacement or refund for any quality issues. We may request to have the presentation / order returned to us and would provide a return shipping label. We do not provide a refund based on customer preference. We will provide a refund or a no charge replacement for any orders damaged in shipping. For a refund or replacement, please contact photo4change@totalhorizons.com. There's a 15% restocking fee that is applied for any order canceled or exchanged.

Can I cancel my order?

 Unless your order has already gone into production you can cancel it. Please contact photo4change@totalhorizons.com as soon as possible if you need to cancel your order.

How long does it take to process a refund?

 Processing a refund can take up to 7-10 business days

How do I return my package?

 For a refund or replacement, please email photo4change@totalhorizons.com

Who to contact?

 You can reach out at any time by email at photo4change@totalhorizons.com

You can also follow us on our social media pages at

Instagram : https://www.instagram.com/photo4change_

Facebook : https://facebook.com/photo4change

Pinterest : https://www.pinterest.com/photo4change

Twitter : https://twitter.com/photo4change_

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Trusted Art Seller

The presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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This Website Supports Augmented Reality to Live Preview Art

This means you can use the camera on your phone or tablet and superimpose any piece of art onto a wall inside of your home or business.

To use this feature, Just look for the "Live Preview AR" button when viewing any piece of art on this website!

 

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